# jampaper.com

> jampaper.com knowledge base – help articles and documentation.

## Orders

- [Plain Orders](https://jamplus-jampaper.kustomer.help/en_us/plain-orders-SJW5CIZyWx.md): Plain items are the fastest and easiest to order. This makes them a great choice if you are working on a deadline or need to replenish stock in a hurry.
- [Cancel or Modify Order](https://jamplus-jampaper.kustomer.help/en_us/cancel-or-modify-order-S1HWN_ZJWl.md): We understand that changes happen and we will do our best to help you adjust your order Because all orders are processed quickly it is important to reach out
- [Sample Orders](https://jamplus-jampaper.kustomer.help/en_us/sample-orders-S1RXxuWJbl.md): Product samples are available for most plain items sold in increments of 25 or more (excluding closeout items). Samples are offered in a variety of colors with
- [Bulk Orders](https://jamplus-jampaper.kustomer.help/en_us/bulk-orders-ByGckuZybx.md): For large-scale projects, JAM Paper & Envelope offers bulk ordering on quantities of 20,000 units or more. If you're interested in placing a bulk order, please
- [Gifts](https://jamplus-jampaper.kustomer.help/en_us/gifts-B1qRrubkbx.md): Sending product from JAM Paper & Envelope as a gift is simple, and we offer several options to make the experience smoother for both you and the recipient.
- [Payment Methods](https://jamplus-jampaper.kustomer.help/en_us/payment-methods-ByC9Vdbye.md): We offer a variety of secure payment methods to make checkout quick and easy     Payment methods accepted     Major credit cards Visa Mastercard American E
- [Tax Exemption](https://jamplus-jampaper.kustomer.help/en_us/tax-exemption-ryLyHdWkbg.md): If you are tax exempt you can enter your ID in the "Tax Exempt ID" field directly under "Payment Method" at checkout. After completing your purchase, email
- [Quality Issues (Plain & Print Orders)](https://jamplus-jampaper.kustomer.help/en_us/quality-issues-plain-print-orders-B11uTwbyZe.md): We want every order to meet the highest standards If your items do not arrive as expected we will work with you to make it right  If you notice quality issue

## Shipping

- [Shipping Policy](https://jamplus-jampaper.kustomer.help/en_us/shipping-policy-Syg3x3kkZx.md): At JAM Paper & Envelope, we strive for every order to ship quickly and reliably. Shipping options shown at checkout are based on your delivery location
- [Shipment Tracking](https://jamplus-jampaper.kustomer.help/en_us/shipment-tracking-ryJ3FubyZx.md): Tracking details are provided by email once your package ships You can also find these details in your account dashboard Please allow up to   24 hours   for t
- [Shipping Locations](https://jamplus-jampaper.kustomer.help/en_us/shipping-locations-ryGfTObkZl.md): JAM Paper & Envelope ships nationwide and to many international destinations    United States  military     Shipping is available to all 50 states and territ
- [International Shipping](https://jamplus-jampaper.kustomer.help/en_us/international-shipping-B14Jh_W1bg.md): JAM Paper & Envelope proudly ships worldwide making it simple to get the products you need wherever you are As a reminder international shipping does come with
- [Shipping Methods](https://jamplus-jampaper.kustomer.help/en_us/shipping-methods-r1sksuZkbe.md): We partner with trusted carriers to provide reliable shipping throughout the United States and internationally including UPS FedEx and USPS Priority Mail  Th
- [Shipping Costs](https://jamplus-jampaper.kustomer.help/en_us/shipping-costs-Bk_Aaubybl.md): Shipping costs vary based on the service level delivery location and the size  weight of your order All rates are calculated at checkout so youll always k
- [Blind Shipping](https://jamplus-jampaper.kustomer.help/en_us/blind-shipping-Hkgm7F1Wg.md): Blind shipping allows you to send an order directly to your customer without JAM Paper & Envelope branding on the package This ensures the shipment appears as 
- [Damaged Packages](https://jamplus-jampaper.kustomer.help/en_us/damaged-packages-Bk2wEY1e.md): We take great care to pack orders securely but sometimes packages can be damaged in transit If this happens well work quickly to make it right  If your pac
- [Missing Items](https://jamplus-jampaper.kustomer.help/en_us/missing-items-ry5bHFJZg.md): We take great care to pack every order completely but on occasion an item may be missing If this happens well work quickly to resolve the issue  If your pa
- [Lost or Stolen Packages](https://jamplus-jampaper.kustomer.help/en_us/lost-or-stolen-packages-BJO2HtW1x.md): We do our best to ensure the safe arrival of your order, but in rare cases a package may be delayed, lost, or marked as delivered before its dropped off. If

## Returns & Exchanges

- [Return & Exchange Policy](https://jamplus-jampaper.kustomer.help/en_us/return-exchange-policy-Hkl3Ltkbx.md): Need to make a return or exchange? We're here to help! The details below outline our policy for eligible products. Plain (Non-Custom) Product Returns:
- [Refund Processing](https://jamplus-jampaper.kustomer.help/en_us/refund-processing-Byye_KJWg.md): Refunds are issued back to your original form of payment once your return has been received and inspected usually within   5 business days   Processing times 
- [Shipping & Restocking Fees](https://jamplus-jampaper.kustomer.help/en_us/shipping-restocking-fees-BkwuOtkZl.md): When requesting a return or exchange   please note the following     Outbound shipping charges are nonrefundable unless the order was defective damaged or
- [Duty, Tax, & Brokerage Fee Refunds](https://jamplus-jampaper.kustomer.help/en_us/duty-tax-brokerage-fee-refunds-rJtxtKZ1g.md): Most international orders are subject to import taxes duties andor brokerage fees These costs are not set or collected by JAM Paper & Envelope and are inste
- [Gift Returns](https://jamplus-jampaper.kustomer.help/en_us/gift-returns-HyLZqYZ1Zx.md): While refunds can only be issued back to the purchasers original payment method were happy to support gift recipients with return and exchange options  Gift
- [Start a Return](https://jamplus-jampaper.kustomer.help/en_us/start-a-return-SyvY9Kyg.md): If your order isnt quite right were happy to help with a return Please note that printed custom and sample orders are final sale and not eligible for retu
- [Start an Exchange](https://jamplus-jampaper.kustomer.help/en_us/start-an-exchange-S16wiFb1Zg.md): Were happy to help you exchange eligible plain products for items that better suit your needs Please note that printed custom orders and sample orders are f

## Accounts

- [How to Log In to Your JAM Paper Account](https://jamplus-jampaper.kustomer.help/en_us/how-to-log-in-to-your-jam-paper-account-BJz3hUMkWg.md): Creating an account with JAM Paper & Envelope makes shopping simple     Benefits of a JAM Paper & Envelope account     Faster checkout with saved shipping
- [Password Reset](https://jamplus-jampaper.kustomer.help/en_us/password-reset-S1MuX_GJZg.md): If you forget your JAM Paper & Envelope password or want to update it, resetting is quick and straightforward. How to reset your password: Start by 
- [Personal Data Requests](https://jamplus-jampaper.kustomer.help/en_us/personal-data-requests-rycq1PfyZl.md): If you'd like access to personal data associated with your account, or if you'd like to update or delete that information, our team is here to help. Types of
- [Email Unsubscribe](https://jamplus-jampaper.kustomer.help/en_us/email-unsubscribe-S1XpQDzke.md): If youd like to stop receiving marketing emails you can   unsubscribe here   Youll also find an unsubscribe link at the bottom of every promotional email   

## Discounts & Promotions

- [Coupon Code Terms & Conditions](https://jamplus-jampaper.kustomer.help/en_us/coupon-code-terms-conditions-BkSDBDfybg.md): Please be sure to apply any valid discount codes at checkout as they cannot be added once an order has been placed If you forget to enter a code we recommend

## Product

- [Product Details](https://jamplus-jampaper.kustomer.help/en_us/product-details-BkKpuPG1x.md): We know how important it is to feel confident in what you are ordering That is why every product page includes detailed information to help you make the right 
- [Do you carry C5 envelopes?](https://jamplus-jampaper.kustomer.help/en_us/do-you-carry-c5-envelopes-Sk6flnZ9fe.md): We don't offer C5 envelopes. Tell us the size you need or what has to fit inside, and we'll suggest an envelope that works.

## Collaborate with Us

- [Content Creator & Affiliate Collaboration](https://jamplus-jampaper.kustomer.help/en_us/content-creator-affiliate-collaboration-BkzdYvGkbx.md): We love connecting with creators and influencers who share our passion for creativity design and communication Whether you focus on stationery event plannin
- [Brand Collaboration](https://jamplus-jampaper.kustomer.help/en_us/brand-collaboration-SyD1qPMybg.md): We welcome opportunities to team up with likeminded brands Whether its a cobranded collection a joint marketing campaign or event sponsorship collaborati
- [Request a Donation](https://jamplus-jampaper.kustomer.help/en_us/request-a-donation-H1FD9vMkZx.md): JAM Paper & Envelope is proud to support organizations that give back to their communities While we cant accommodate every request we welcome inquiries from 
- [Wholesale Information](https://jamplus-jampaper.kustomer.help/en_us/wholesale-information-SyFunwMJWx.md): We're excited to partner with businesses of all sizes by offering wholesale opportunities to stock and resell our products. If you're interested in a wholesale
- [Supplier Information](https://jamplus-jampaper.kustomer.help/en_us/supplier-information-rktx6DM1be.md): If you manufacture materials or finished goods that align with our brand and product offering wed love to hear from you  Please email us at    purchasingjam

## About Us

- [Company History & Values](https://jamplus-jampaper.kustomer.help/en_us/company-history-values-SJmLpPGkbl.md): Our story began in 1954 as Hudson Envelope Corporation a paper and envelope wholesaler and printing service based in New York City  Over the years we grew in
- [Sister Brands](https://jamplus-jampaper.kustomer.help/en_us/sister-brands-rk5RvMyZg.md): At JAM Paper & Envelope, we're proud to be part of a larger family of brands that share the same commitment to quality, creativity, and exceptional service.
- [Careers](https://jamplus-jampaper.kustomer.help/en_us/careers-By0okdMybl.md): Our success is built on the creativity and dedication of our team We enjoy meeting people who are passionate about customer service design and innovation   
- [Press Inquiries](https://jamplus-jampaper.kustomer.help/en_us/press-inquiries-BJKSluzyWx.md): Thank you for your interest in JAM Paper & Envelope Were grateful when our work is recognized in the media whether its a feature on our products our design
- [Blog](https://jamplus-jampaper.kustomer.help/en_us/blog-Bys8b_MyWl.md): The JAM Paper & Envelope Blog is your go-to destination for all things paper office and creativity. Whether you're a professional looking for colorful office 
- [Contact Us](https://jamplus-jampaper.kustomer.help/en_us/contact-us-BJrKgwZJe.md): We're always glad to hear from you. Whether you need help with an order, have a question about our products, or just want a little extra guidance, our team is