# Return & Exchange Policy

> Need to make a return or exchange? We're here to help! The details below outline our policy for eligible products. Plain (Non-Custom) Product Returns:

Source: https://jamplus-jampaper.kustomer.help/en_us/return-exchange-policy-Hkl3Ltkbx

Last updated: 2026-07-09T11:32:56.366Z

Need to make a return or exchange? We’re here to help! The details below outline our policy for eligible products.

****Plain (Non-Custom) Product Returns****

****Product conditions for acceptance:****

*   Returns are welcome within ****14 calendar days of receipt****
*   Items should be in sellable condition, including both the outer and inner cartons
*   Sample orders, Close out, Custom or special-made items are final sale and cannot be returned or refunded

****Fees & processing:****

*   Refunds are issued to the original payment method within ****5-7 business days**** after we receive your return
*   Customers are responsible for return shipping costs
*   Outbound shipping charges are non-refundable, unless order was defective, damaged, or otherwise not as described
*   A ****25% restocking fee**** applies to all returns. We’re happy to waive this fee if a replacement order (exchange) is placed
*   Partial returns will be refunded for the items received, minus the ****25% restocking fee**** for the returned items

Kindly note, orders returned to sender due to customer refusal or unclaimed pickup will have outbound and return shipping costs, plus the restocking fee, deducted from any eligible refund.

****International returns****

Customers outside the U.S. should contact our customer support team within ****14 calendar days of receipt**** before sending back any return so we can assist you.

As with domestic orders, customers are responsible for return shipping and a ****25% restocking fee****. This fee can be waived if an eligible replacement order (exchange) is placed.

****Print (Custom) Orders****

Printed and custom products are made to order and are ****non-returnable**** unless defective or produced in error. Once production begins, orders cannot be altered or cancelled.

To help ensure your order turns out just as expected, please provide accurate details when submitting specifications, including colors, paper stocks, weights, and finishes. Proofs should always be reviewed carefully, as approval confirms you are satisfied with the quality and appearance. You can read more about [Print Orders here](https://jamplus-jampaper.kustomer.help/en_us/categories/print-orders-r1HRpiykWg).

Kindly note that slight variations in paper stocks, colors, or weights may occur due to standard manufacturing processes and supplier availability. These are normal and not considered defects.

****Exchanges (Plain Products Only)****

If you need to swap a plain item for a different option, our exchange policy makes it simple. We’re also happy to help guide you in selecting the right product for your needs. 

****Product conditions for acceptance:****

*   Exchanges are welcome within ****14 calendar days of receipt****
*   Items should be in sellable condition, including both the outer and inner cartons
*   Sample orders are final sale and cannot be exchanged
*   Exchanges are available for plain, non-customized items only. Printed (customized) orders are not eligible for exchanges

****Fees & processing:****

*   Exchanges for items of the same value or quantity are processed without a restocking fee
*   Customers are responsible for return shipping costs
*   For items of different values, refunds or additional charges will be applied to balance the difference
*   Outbound shipping charges are non-refundable, unless the item is defective, damaged, or otherwise not as described

Have more questions? Please contact us at [**customerservice@jampaper.com**](mailto:customerservice@jampaper.com). Our support team is here to help.

  

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